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A named consultant, a defined SLA, and a retainer priced against your real SAP transaction volume rather than a flat fee that ignores it. Not a substitute for general IT support, this is specifically about keeping your SAP environment running once it is live.
This retainer covers your SAP environment specifically, priced by transaction volume. If you also need servers, network, helpdesk or general endpoint support managed, that is a separate service.
The same consultant who knows your SAP configuration handles your tickets, rather than whoever happens to be free that day.
Response times agreed and documented before the retainer starts, not a vague best-effort promise.
Priced against how much you actually process, not a flat fee that overcharges a small environment or undercharges a large one.
Your renewal price moves with inflation on a capped, disclosed basis, not an arbitrary annual increase.
Pricing is structured as a flat annual retainer anchored to your transaction volume and historical support demand, with CPI-capped escalation at renewal. We confirm the specific figure after reviewing your current SAP environment and ticket history.
Managed IT Support covers your general IT environment, servers, network, helpdesk, priced by user count. This retainer covers your SAP environment specifically, priced by transaction volume. Many clients run both, but they are separate services with separate pricing logic.
No, though it helps. We can take over support for an environment another firm implemented, after an initial review to understand the configuration.
Broadly, the volume of postings, purchase orders and related documents processed through the system in a typical month. We confirm the specific measure and band during scoping.
We review scope annually rather than penalising short-term spikes. If your volume has genuinely grown, we adjust the band at renewal rather than mid-contract.
Yes, if you are also transacting on Ariba. That is usually priced and scoped alongside this retainer rather than folded silently into it, so you can see what each part costs.
Tell us about your current SAP environment and what support looks like today. We will come back with a realistic view of the retainer band that fits.
