Technology problems do not keep business hours. Our managed support keeps your IT environment stable, secure and performing, so the first time you hear about a problem is never from a client.
Illustration
Server CPU
42%
Memory usage
67%
Disk space
38%
Network latency
12ms
Backup — last run
02:00 WAT
Security
No threats detected
Patches
All current
Sample dashboard for illustration only. Not live data.
Critical incident response
Proactive environment monitoring
Post-onboarding baseline report
Monthly retainer, no surprise invoices
Most businesses manage IT the same way: wait for something to break, then scramble. An employee cannot log in. The server is down. Each incident is a small crisis, and somebody who should be doing their job is instead on the phone chasing a technician.
The real cost is rarely the repair bill. It is the cumulative drain on productivity, the stress on your team, and in the worst case the data loss that follows an unmonitored failure.
Illustrative figures
Staff hours lost across recurring incidents
₦187,500
Ad-hoc call-outs at emergency rates
₦195,000
Unpatched systems and unmonitored access
₦125,000
Senior staff time diverted from their role
₦90,000
₦597,500
Figures to be confirmed. We will build this calculation against your actual incident volume during the free environment assessment.
The same fault costs progressively more depending on who finds it first. Figures below are illustrative and confirmed against your environment during assessment.
₦15,000
Typical cost to resolve
₦120,000
Typical cost to resolve
₦350,000
Typical cost to resolve
Every managed support engagement is built on these pillars, delivered at the tier appropriate to your organisation.
Real-time visibility into server health, network devices and endpoints. CPU, disk, latency and service availability flagged before they become failures.
A named point of contact for your staff, not a generic ticket queue. Remote resolution handles the majority of day-to-day issues without an on-site visit.
Continuous monitoring for unauthorised access, malware activity and suspicious behaviour, with immediate containment and documentation when a threat is detected.
We verify that backups run and that recovery actually works, because most organisations discover a failure only when they need to restore.
Delivered at the level appropriate to your tier.
Hardware failures, cabling, device setup and network configuration handled on site within the FCT.
Operating system, security and critical software updates on a schedule that avoids disrupting your workday.
Routers, switches, firewalls and internet links monitored, with proactive response to outages and degradation.
Written reports on incidents, system health, patch and backup status, with quarterly service reviews.
Response commitments are agreed at contract stage and documented in your service agreement.
Priority
Full system outage, server down, or an active security breach. Response within one hour during covered hours.
Priority
Significant productivity impact affecting multiple users or a key business system.
Priority
Single user affected, non-critical issue, or a general IT request during normal business hours.
Priority
Non-urgent requests, access provisioning, software installs and general configuration queries.
Three fixed monthly retainer tiers. Pricing is based on your user count and environment complexity, so every quote is specific to you.
Best for small teams of 5 to 20 users with straightforward IT needs.
Monthly retainer
Quoted on user count
Best for growing organisations of 20 to 75 users with more complex environments.
Monthly retainer
Quoted on user count
Best for larger organisations or those with critical uptime requirements.
Monthly retainer
Quoted on environment scope
All managed support agreements run for a minimum of 12 months. Pricing is tailored to your user count, number of locations and environment complexity. Contact us and we will produce a specific quote within 2 business days.
Our managed support covers the full range of IT environments common to Nigerian businesses, including the power and connectivity realities that come with them.
We document your infrastructure, identify risks, and establish a baseline.
Included, no cost
We agree your tier, user count, coverage hours, SLAs and retainer. Everything documented before we start.
1 to 2 days
Monitoring deployed, helpdesk access configured, backup verification established, your team briefed.
1 to 2 weeks
From go-live we monitor continuously. Requests are triaged and resolved to agreed SLAs.
Continuous
Monthly report and review call. As you grow we adjust scope with no gap in coverage.
Every month
Here is what you should expect from us every month.
Power interruptions, generator failover, inconsistent connectivity and the specific failure modes of equipment operating in Nigerian conditions are the daily context we design our monitoring around.
Our support is backed by senior IT consultants. When a recurring issue points to a deeper architectural problem, we identify it and tell you rather than closing tickets indefinitely.
A fixed monthly retainer means you know exactly what support costs. No emergency call-out charges, no hourly billing, no invoice disputes.
Monthly reports show uptime, resolution times and incident trends, not a count of tickets closed. If your environment is underperforming, we will be the first to flag it.
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The first step is an honest conversation about your current environment and the level of support your business actually needs. We will recommend the tier that makes sense, not the most expensive one.
No commitment required · Response within 2 business days
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Remote support is available to clients anywhere in Nigeria. On-site support is currently available within the Federal Capital Territory. For clients in other cities we can discuss on-site coverage case by case.
Yes. Many of our managed support clients have an internal IT coordinator. We work alongside them, providing monitoring infrastructure, specialist escalation and capacity they would not otherwise have, rather than replacing them.
Business tier clients can access emergency out-of-hours support at an agreed rate. Enterprise tier has extended hours built in. Emergency out-of-hours response is available to all tiers for critical incidents.
Our standard agreements run 12 months, reflecting the investment we make in understanding and onboarding your environment. We do not offer month-to-month arrangements for this service. Shorter-term support for specific projects can be scoped separately.
Major infrastructure projects, such as server replacements, office relocations or new system implementations, are scoped and priced separately as project work. Managed support covers ongoing management and maintenance of your existing environment.
Onboarding typically takes one to two weeks depending on environment complexity. We deploy monitoring, configure helpdesk access and brief your team, then we are live. The environment assessment is included and happens first.
Tell us about your environment, how many users you have, and what is currently going wrong. We will assess your infrastructure and recommend the tier that makes sense.
