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Hosting, updates, security and small changes on a flat monthly retainer, with a named contact and response times written into the agreement.
This retainer covers the site itself: the platform, plugins, backups, monitoring and content changes. Servers, network, laptops and helpdesk are Managed IT Support, a separate service with its own pricing logic.
Applied on a schedule and checked afterwards, rather than left until something breaks or a known vulnerability is already being exploited.
Off-site backups with a restore path we have actually tested, uptime checks, and monitoring that tells us before your customers tell you.
A set amount of content and small design work each month: new pages, price updates, a fresh banner. No separate quote for each request.
You know who to contact and how quickly they come back to you, written into the agreement rather than left as a best-effort promise.
The retainer is scoped against the size of the site, its traffic, and how much change you expect month to month. We review the live site first and confirm the figure in writing, rather than quoting blind. Nothing is billed by the hour.
No. We can take over a site another agency built, after an initial review to see how it was put together and flag anything that needs fixing before the retainer starts.
Response commitments are set in the agreement by band. We agree what counts as urgent, and what that means in practice, before anything is signed.
It can be. Some clients keep their existing host and we manage the site on it, others move to hosting we arrange. If your current host is the actual problem, we will say so plainly.
Content edits, new pages built from existing layouts, image and price updates, minor styling tweaks. A new template or a new feature is a project, scoped and quoted separately.
Yes, with the notice period set out in the agreement. You keep the site, the logins and the backups. Nothing is held hostage.
Yes, though stores sit in a higher band. There is more to monitor and more that can go wrong once payments and orders are involved.
Send us the address of the site. We will review it, tell you honestly what state it is in, and recommend a band.
